Siemens Digital Industries Software announced today the new Teamcenter® SLM app on Salesforce AppExchange.

Accordingly, Siemens, in collaboration with Salesforce, developed the app, which connects product engineering and product service operations. Particularly, it brings together the Teamcenter Service Lifecycle Management solution from the Siemens Xcelerator with Salesforce Manufacturing Cloud and Salesforce Service Cloud. Thus, this new app enables manufacturers to adopt more service-centric business models, improve the customer experience, and increase service revenue.  

Innovative Connection With Customers

Zvi Feuer, Senior Vice President of Digital Manufacturing, Siemens Digital Industries Software, said the collaboration aims to provide an innovative way for manufacturers to connect to their customers. Particularly, with the integration of service lifecycle and customer relationship platforms.

In addition, Feuer said, “We’re helping manufacturers move to servitization through a closed-loop integration that brings together product knowledge with the full customer story.”

The app, Feuer said, delivers an enhanced customer service experience. Moreover, it can revolutionize service operations and foster collaboration between engineering and service teams. In addition, it can also drive enhanced customer satisfaction.

Benefits of the new Teamcenter SLM app include improving operational efficiency through a better first-time-fix ratio.

In addition, it can also reduce the cost of service and help to improve alignment between sales and service efforts. Equipped with the right asset information, tools, and inventory, service teams can improve the customer service experience and drive revenue growth.  

Digital Transformation

The app also gives greater visibility for technicians and field staff into customer asset information alongside the graphically rich product data, managed in Teamcenter – helping service activities to complete the first time.

With access to Einstein, Salesforce’s AI technology, the app can scan knowledge articles created from service plans authored in Teamcenter to help find resources and solutions. With easy access to service data, manufacturers can drive continuous product improvement as lessons learned through service events become part of each asset’s digital twin.

Achyut Jajoo, SVP & GM of Manufacturing and Automotive, Salesforce, said, “By bringing together Salesforce…we can help advance digital transformation across the sector and empower manufacturers to deliver better service while generating new revenue streams.”